Privacy Policy for Nebula Bespoke
At Nebula Bespoke, we are committed to safeguarding the privacy of our distinguished clientele. This Privacy Policy outlines how our luxury apparel and bespoke tailoring service collects, uses, maintains, and discloses information gathered from users of our online platform and physical premises. Your trust is paramount, and we handle your personal data with the utmost care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect various types of personal data to provide our bespoke services effectively. This includes:
- Personal Identification Information: Your name, title, mailing address, email address, phone number, and other contact details provided during consultations, appointments, or purchases.
- Measurement and Style Preferences: Detailed body measurements, style preferences for custom suit design, fabric selections, celestial-inspired linings, astronomical embroidery choices, and any specific requests related to garment alterations or style advisory services.
- Transaction Data: Information related to your purchases of our services, including custom suit design, bespoke tailoring, and other luxury apparel offerings. This may include payment details (though we do not store full payment card numbers on our servers) and order history.
- Communication Data: Records of your communications with us, including inquiries, feedback, and correspondence via our online platform or during in-person consultations.
- Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing activity. This data is collected using cookies and similar technologies.
How We Use Your Information
The information we collect is essential for providing our unparalleled luxury bespoke services and enriching your experience with Nebula Bespoke:
- To Provide Bespoke Services: To design, tailor, and deliver custom suits and luxury apparel, conduct personalized fittings, perform garment alterations, and provide style advisory. This includes using your measurements and preferences for meticulous handcrafting.
- To Manage Your Appointments and Orders: To schedule and confirm consultations, process transactions, and keep you updated on the progress of your bespoke garments.
- To Improve Our Services: To understand our clients' needs and preferences better, allowing us to refine our custom suit design, fabric selection consultancy, and overall service offerings.
- For Communication: To respond to your inquiries, provide customer support, and send you important service-related notices. We will only send promotional communications with your explicit consent.
- For Legal Compliance: To comply with legal obligations and regulatory requirements.
How We Protect Your Information
We implement a range of robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Physical Security: Secure storage of physical client records at our premises.
- Technical Security: Use of encrypted connections (SSL/TLS) for data transmission on our online platform and secure internal servers.
- Access Control: Limiting access to personal data to authorized employees who require it to perform their duties.
- Data Minimisation: Collecting only the personal data necessary for the stated purposes.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Sharing Your Personal Data
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may disclose your personal data in the following limited circumstances:
- Service Providers: With third-party service providers who assist us in operating our business, conducting our services, or serving you, such as payment processors, shipping partners for bespoke garments, or IT support. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of Nebula Bespoke assets, financing, or acquisition of all or a portion of our business to another entity.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining your measurement and style preferences to facilitate future bespoke orders.
Your Data Protection Rights (GDPR)
Under the GDPR, you have certain rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
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If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided below.
Cookies
Our online platform may use "cookies" to enhance user experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track information about your interaction with our site. You can set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Third-Party Websites
Our online platform may contain links to third-party websites. These sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Nebula Bespoke reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contact Us
If you have any questions about this Privacy Policy, the practices of our service, or your dealings with this online platform, please contact us at:
Nebula Bespoke
79 Tanjong Pagar Road, Floor 2,
Singapore, Singapore, 088499
Singapore
Last updated: [Insert Current Date Here, e.g., 26 October 2023]